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Do I need to prepay the full amount, or can I pay a deposit first?

Full payment is required for pre-orders. We currently do not offer deposit or installment payment options.

Will I receive tracking information for my order?

Yes, you will receive a tracking number immediately after your order ships so you can track its delivery status.

Can I combine multiple orders into one package for shipping?

Currently, we cannot combine multiple pre-orders into one package for shipping. Each order is processed and shipped separately, and you will receive separate tracking information for each package. Thank you for your understanding.

My exoskeleton's battery is draining too quickly, what should I do?

If your battery is draining faster than expected, please try the following: Fully charge the battery before each use to ensure optimal battery life. Turn the device completely off when not in use to avoid unnecessary power consumption. Use the mode appropriate for your device.

Can I use the exoskeleton while it is charging?

Using the exoskeleton while it is charging is not recommended. Doing so may cause performance issues or overheating and may interrupt the charging process. For safety and optimal battery performance, please fully charge the device before use.

What should I do if the power indicator light does not illuminate while my product is charging?

If the power indicator light does not illuminate while charging, please follow these troubleshooting steps to identify and resolve the issue: Reinstall the battery. Turn off the device, remove the battery, and then carefully reinstall it, ensuring the battery is properly seated.

Contact information:

💌 Email: support@assiststep.com

📞Telephone : +86 18860416237