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This warranty policy (hereinafter referred to as "this warranty") applies to all Assiststep products purchased from the official Assiststep website.

Coverage
Assiststep provides a limited warranty covering defects in materials and workmanship under normal use from the date of receipt of the product.

This warranty covers product defects occurring during normal use, but excludes normal wear and tear. During the warranty period, we will replace defective parts free of charge.

Consumables refer to parts that wear out or age naturally during normal use and are not covered by this warranty.

Warranty Period
The warranty period begins from the date you receive the product. The standard warranty period for all Assiststep products is 1 year.

A valid proof of purchase is required when applying for warranty service.

Not Covered
This warranty does not cover the following:

Failures or damage not caused by defects in product design or manufacture.

Damage caused by modification, improper installation, or poor workmanship (not caused by Assiststep or an authorized dealer).

Damage caused by exposure to high temperatures, negligence, fire, liquid intrusion, or corrosion.

Lost or stolen goods. Products without valid proof of purchase or with an expired warranty.

Damage caused by unauthorized disassembly, modification, or repair by an individual or unauthorized service provider.

Damage caused by use of low-power batteries, defective batteries, or use under harsh environmental conditions.

Damage caused by reliability or compatibility issues when using unauthorized third-party accessories.

Damage caused by human error, including but not limited to rough handling, drops, crushing, and other external impacts beyond normal operating conditions, or exposure to harmful environments (such as extreme temperatures or humidity, excessive dust, or corrosive gases).

Damage caused by failure to operate in accordance with the official instructions or manual.

How to Obtain Warranty Service
Please submit a warranty request by emailing support@assiststep.com, along with valid proof of purchase. Our customer service team will process your request within 1-2 business days.

The company reserves the right to the final interpretation of this warranty policy.