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Shipping Terms and Conditions

Order Processing: 1–2 business days

Transit Time: Approximately 30–35 business days after shipment

Shipping: Free shipping on all products

Shipping Method: FedEx, UPS, or DHL, depending on the destination and product

Shipping Area: Continental United States

Tracking: A tracking number will be provided after shipment.

Please note: Delivery time may be slightly delayed due to natural disasters, holidays, severe weather, and other unforeseen circumstances. Thank you for your understanding.

After your order is shipped, we will provide a tracking number so you can track your package's progress in real time.

Order prices do not include additional taxes; all taxes will be paid by us upon shipment.

Changing Shipping Address

If you need to change your shipping address after placing your order, please contact customer service within 7 calendar days to complete the change.

Frequently Asked Questions

Q: How long does delivery take?

A: Delivery time is 30-35 business days, after order shipment.

Q: Do you deliver to my door?

A: Yes, we deliver to most residential addresses. Delivery is not available to military APO/FPO addresses and other restricted areas.

Q: What is the delivery area?

A: We deliver to the continental United States. However, we do not deliver to Puerto Rico, Hawaii, Alaska, or military areas.

Q: Do you charge shipping and taxes?

A: Free shipping and no additional taxes. All applicable taxes are borne by us at the time of shipment.

Contact Information:

💌 Email: support@assiststep.com

📞 Phone: +86 18860416237

Customer Service Hours: Monday to Saturday, 9:00 AM to 6:00 PM